Crisis Resolution

Authentic to the occasion: communication lessons during times of crisis What may be clear and unambiguous one day may be fraught and problematic the next. The discourses intrinsic to language are always changing, a shifting maze of meaning and interpretation that requires careful navigation and analysis. When everything is going well, it’s easy to know…

Is Artificial Intelligence the Key to Fighting Misinformation? Misinformation, or what is more commonly referred to as “fake news”, is a global issue right now and even the world’s official dictionaries are combating it in their very own way. For example, in 2018, Dictionary.com listed ‘misinformation’ as their Word of the Year! It is a…

Don’t Let Digital Disruption Be Your Downfall Although digitisation has had a revolutionary effect on our lives, many companies still adopt digital strategies which are outdated and largely ineffective.  Incumbent businesses, or those which were established before the digital revolution, have faced a sea of change in recent years. Indeed, many have drowned under the…